Question: Help! I lost my serial number for "The Sims 2." How do I get a new one?
The good news is that in case you have lost your jewel case for "The Sims 2," you can get a new serial number. Maxis will send you a new serial number if you request one and send them the required information and a scan/copy of your "The Sims 2" disk. For more information on obtaining a new serial number for "The Sims 2" visit EA customer service